Our Insights

Zanele Mbeki shows why empowering women is more than an office job. Who holds the answers to the[…] Read More

Selling on the basis of product features may have worked in the analogue economy, but in the digital[…] Read More

Markets are a fiction that can obscure consumers’ real needs. Businesses need to engage with their customers’ inherent[…] Read More

Transforming your business’s customer relationships starts with understanding their experiences. In theory, digital technologies make it possible for[…] Read More

A new world demands new strategies for becoming a trusted partner to your clients. The chief executive of[…] Read More

Diversity always does better. So why don’t we recruit for it? We assume that businesses try their best[…] Read More

The US needs a new social contract to boost corporate investment in innovation – and preserve its technological[…] Read More

Leaders need to understand how recommendation systems are shaping customer interactions. Where leaders might once have found themselves[…] Read More

Business decisions have always been made with a mix of intuition and evidence – but technology is forcing[…] Read More

Transformational technical leadership couples practical expertise with leadership excellence. Every industry is being disrupted. All sectors are adapting[…] Read More

In an era of constant disruption, the ability to adjust course quickly is the difference between business failure[…] Read More

A customer-centric mindset should extend to employees. There’s a trend in the business world that we need to[…] Read More