Empathy is the new currency
Human leadership demands human emotions. On the first day of 2018, the psychologist Dr Sherry Turkle published an…
Leadership, trust and transformation
Trust is a critical foundation for successfully implementing AI. Here’s how leaders can accelerate its adoption and reap…
The new age of ideas
AI is a powerful tool – but leadership is uniquely human. Much of humanity’s greatest endeavors continue to…
Lead to grow
Leaders face an increasingly uncertain, unstable and disrupted future – but by recalibrating in three key areas, they…
Curiosity breeds confidence
Building trust starts with leaders asking the right questions about AI and how it can be used. Imagine…
Purpose, not power
Leadership is still influenced by ideas from the industrial era. It’s time to leave them in the past….
From the other point of view
Leaders should take care to understand the perspectives of others. Recently, I attended a gathering of 1,500-plus board…
The psychology of leadership transitions
Taking on a new leadership position can be harder than it seems, but research on post-traumatic growth shows…
The little things that make a big difference
Team relationships are the result of thousands of micro-interactions. Every one of them matters. Effective leadership requires effective…
Signal received
Leaders find themselves trapped between the old and the new. Overlapping global crises demand that we break free…
Predictably unprecedented
Humanity’s long track record of adapting to change suggests we would be wise to double down on developing…
Leading an evolution
Mastercard’s Michael Fraccaro puts people at the center of business strategy. It is never too late for a…
