Empathy is the new currency
Human leadership demands human emotions. On the first day of 2018, the psychologist Dr Sherry Turkle published an…
Lead to grow
Leaders face an increasingly uncertain, unstable and disrupted future – but by recalibrating in three key areas, they…
Humans plus AI: the new value equation
As financial services firms ramp up their investment in artificial intelligence, the crucial role of people in an…
From the other point of view
Leaders should take care to understand the perspectives of others. Recently, I attended a gathering of 1,500-plus board…
Leading an evolution
Mastercard’s Michael Fraccaro puts people at the center of business strategy. It is never too late for a…
Stability is underrated
Constancy is paramount in the storm of change. One of the most significant facts about humanity,” noted the…
The ecosystem mindset
We need to be imaginative about what we need and who we can collaborate with to accomplish audacious…
The power of a theory
Marketing needs a theory of human behavior – and behavioral economics is that theory. As a marketing, brand…
Cracking corporate
Leaders have a vital role to play in nurturing young talent – especially where unequal societies mean that…
The microstress effect
Brief moments of stress can wear down even the most resilient leader. Here’s how to manage microstress. “I…
Sociability can save companies
The S in ESG is as crucial inside organizations as outside them. Sometimes a question implies one answer,…
Finding balance
It’s time to rethink how we construct our careers and manage our lives. Variety, we are told, is…
