No more false kings
Legacy banks must deliver for customers – or they will disappear. History is littered with quotes about the…
LatAm dances with dominance
There’s something stirring south of the Rio Grande. Sometimes one must lay down the gauntlet. Latin America has…
The first days of fintech
Fintech was a revolution born in the 1970s. In 1977, Fleetwood Mac released the classic album Rumours, the…
What’s your next strategy?
Going digital means more than sticking tech onto legacy business models. Electrification of factories and plants took a…
Treat workers like customers
A customer-centric mindset should extend to employees. There’s a trend in the business world that we need to…
The pace of change
In an era of constant disruption, the ability to adjust course quickly is the difference between business failure…
We need more technical leaders
Transformational technical leadership couples practical expertise with leadership excellence. Every industry is being disrupted. All sectors are adapting…
Seven questions for better algorithms
Leaders need to understand how recommendation systems are shaping customer interactions. Where leaders might once have found themselves…
Earning clients for life
A new world demands new strategies for becoming a trusted partner to your clients. The chief executive of…
Customization for all
Markets are a fiction that can obscure consumers’ real needs. Businesses need to engage with their customers’ inherent…
All eyes on outcomes
Selling on the basis of product features may have worked in the analogue economy, but in the digital…
A new relationship
Transforming your business’s customer relationships starts with understanding their experiences. In theory, digital technologies make it possible for…
