Seven questions for better algorithms
Leaders need to understand how recommendation systems are shaping customer interactions. Where leaders might once have found themselves…
Customization for all
Markets are a fiction that can obscure consumers’ real needs. Businesses need to engage with their customers’ inherent…
All eyes on outcomes
Selling on the basis of product features may have worked in the analogue economy, but in the digital…
Space racer
Jane Datta helped NASA reach the new world of remote work at record speed. When you are landing…
Strategy for the future of work
Discussion about how work is changing often stops short of the implications for strategy. That has to change….
DeFi and the future of finance
Decentralized finance is set to rebuild the financial system. In the last 12 months, how many times have…
Show me the money
Financial education on digital transformation is missing in action. Digital transformation has come to be recognized by chief…
Silicon Valley, by way of Hyderabad
Twitter’s hiring of Parag Agrawal is a symptom of an irrepressible trend. Indian youth is surging to the…
A new role for China
China is not just a fast-growing market or supply chain hub. For global companies, it’s an increasingly important…
The creativity deficit
Even high-skilled jobs are being mastered by robots. The human future is in exploration, says Vivienne Ming. Some…
Knowledge to rent
The humble textbook is a microcosm of an irrepressible trend. A publisher wrote to me recently. She wanted…
Capital costs
Why does the cost of capital vary so widely from one business to another? It’s all about risk….
