Seven questions for better algorithms
Leaders need to understand how recommendation systems are shaping customer interactions. Where leaders might once have found themselves…
Earning clients for life
A new world demands new strategies for becoming a trusted partner to your clients. The chief executive of…
Customization for all
Markets are a fiction that can obscure consumers’ real needs. Businesses need to engage with their customers’ inherent…
All eyes on outcomes
Selling on the basis of product features may have worked in the analogue economy, but in the digital…
A new relationship
Transforming your business’s customer relationships starts with understanding their experiences. In theory, digital technologies make it possible for…
Leaders hold the world in their hands
Zanele Mbeki shows why empowering women is more than an office job. Who holds the answers to the…
Future fantastic
Leaders should be excited about the opportunity to do things differently. The changes unfolding in the world’s workplaces…
The future leader
Six trends are shaping the future of leadership. Here’s what you can do to prepare. What does it…
Space racer
Jane Datta helped NASA reach the new world of remote work at record speed. When you are landing…
Human at heart
We are entering a historic new era – but hybrid work needs to be designed around people, not…
From isolated to all in
Loneliness is an invisible threat to today’s workforce. Leaders need to create a stronger sense of belonging. Your…
Employment as transformation
Ditch the outdated view of work as transactional and focus on the transformational. HELP WANTED. Such signs appear…
